Store Policy

Customer Care Policy for Luxe Empire Couture

At Luxe Empire Couture, we are committed to providing you with an exceptional shopping experience. Our Customer Care Policy ensures that every interaction with our brand reflects the quality and luxury we stand for.

1. Customer Support

• Email: accounts@luxeempirecouture.com

• Phone: +27 672419572

2. Order Assistance

• Order Confirmation: You'll receive an order confirmation email immediately.

• Shipping: Shipping details will be provided after dispatch.

3. Returns & Exchanges

• Returns: Initiate returns within 14 days of receiving your order. Items must be unused and in original packaging.

• Exchanges: Available for size or color changes within 14 days, subject to availability.

• Refunds: Processed to your original payment method after we receive the return.

4. Product Quality Guarantee

If you receive a damaged or defective item, contact us within 48 hours for a replacement or full refund.

5. Privacy & Security

Your data is secure with us. We use encryption for transactions, and we never share your personal information without your consent.

6. Feedback & Suggestions

We value your feedback. Reach out to us via email or live chat with any comments or concerns.

7. Customer Rights

You have the right to accurate information, support, returns/exchanges, and a secure shopping experience.

8. Shipping & Delivery

• Domestic & International Shipping: We offer various shipping options. International orders may incur customs fees.

• Shipping Costs: Calculated at checkout based on location and shipping method.

9. Policy Updates

Our policy may change occasionally. Please review it regularly for the latest updates.

Contact Us:
For any questions, feel free to reach out to our support team. We’re here to ensure your experience with Luxe Empire Couture is exceptional.

Thank you for shopping with us!